FAQ

How can I track my online order?

Australia Post will issue a tracking number once your order has been dispatched! You can use this to see where your order is at. 

My wine was damaged when it arrived!

Oh no! On the odd occasion your delivery may arrived damaged, please follow our terms and conditions by taking a photo of your wine as it arrived and email us the photo and delivery address within 7 days of delivery and we will go from there! For more information, see our refund policy.

What’s your privacy policy?

We will never share your information with any third party, all information stays between us and you! For more information see our privacy policy.

How do I store my wine?

If you don’t plan on drinking it as soon as it arrives, we recommend keeping it in a cool dark place. The ideal temperature is between 12-14 degrees celsius.

Where is Maiden Lane wine made?

Our wine is made in the beautiful Hunter Valley, New South Wales (Australia's oldest wine region)

Are your wines vegan-friendly? 

Sure are! All of our processes are certified vegan friendly!

Do you ship Australia wide?

Sure do! Delivery times vary depending on where you are located.